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Amendment to Trade Counter Services + Extended Returns

Inline with the latest Government Guidance, from Thursday the 5th November we will not be operating our trade counter. However customers can still order online or by phone and have access to a wide range of delivery services including Click & Collect. If using Click and Collect (collection from our store in Rochford), please call us on 01702 547571 when you arrive for your shipment to brought to your car, or use the Goods In Bell. This will reduce the number of people in building and will avoid unnecessary contact. As we are now entering the festive period we want our customers to shop with confidence and are therefore extending our returns period. Goods bought from the 1st November 2020 can be returned up to the 31st January 2021.

Posted on: 02 November 2020

Trade Counter Re-Opened

We are delighted to announce that our trade counter and click and collect services have now been reinstated. We have additional measures in place for your safety and look forward to seeing you all soon.

Posted on: 20 June 2020

Trade Counter & Click & Collect Services Suspended

Customers are notified that with immediate effect our trade counter will be closed and we will suspend our click and collect service, this is inline with government recommendations and for public safety. Please call our team if you need assistance. Telephone and online orders remain operational.

Posted on: 23 March 2020

COVID-19 - Service Update and Information

We would like to let customers know that despite extraordinary times we as a business remain operational and are still able to take calls, orders and support our customers in the usual way. Please familiarize yourself with the further information we have provided.

Posted on: 19 March 2020

New Technical Guides

Terralec prides itself on being a helpful supplier, and we love to share our 30 years worth of industry knowledge with our customers and visitors. This is why we now have a dedicated area for technical guides and advice. This is expanding all the time covering everything from cables to complete audio installations, we hope you find it useful. If there is a particular subject you would like to see covered do drop us your recommendations, in the meantime you can visit the technical guides on our website..>>

Posted on: 29 February 2020

Christmas Shipments

As Christmas draws closer there are some amendments to courier and postal shipment services. Please check out our delivery page for all the latest information and ensure you order in time if your goods are required for Christmas. We take this opportunity to wish all of our customers the best for the festive season and New Year

Posted on: 11 December 2019

Visit us at BPM 2019

Terralec are pleased to announce that we will be attending BPM Show 2019 with our range of Cobra goods. Come visit us at stand A5, where you will be able to see our extensive range of Cobra Equipment Bags & more. Tickets available now by visiting https://www.bpmshow.co.uk

Posted on: 01 October 2019

Stage & Install Brochure

Our forthcoming brochure will focus on stage equipment such as lighting bars, stage curtains and track, rigging and stage lighting control (plus much more). If you are interested in our stage equipment or installation services and would like to receive a copy of this brochure please contact us.

Posted on: 19 September 2019

New Trade Counter & Collection Service

We are pleased to announce that our new trade counter is now completed. Customers can now enjoy a more straight forward service when they visit us and still have access to our wide product range & demo area. We now also offer a "Collect From Us" service on the website, so if you know what you want you can order on our website and the goods will be ready for your collection the same day, ideal for customers who are short on time! We look forward to seeing you all soon.

Posted on: 31 May 2019

Christmas Deliveries

Please note that due to increased volumes and changes in courier schedules over the festive period, the following changes apply.

Last Day For Next Day Service; Friday the 21st Dec (We recommend ordering earlier where possible)
Last Day For Christmas Delivery on Standard & 48 hr Services; Wednesday 19th December
Pallets & Large Shipments; Wednesday 19th December
24th & 31st of December; We will have an earlier cut off time 1pm on these days and parcels will not be scanned into the delivery system until after the bank holidays.
25th, 26th December & 1st January; No parcels will be despatched during this time
Online Exclusives; A small number of "online only" items may be subject to slight delay where different couriers are used, we will let you know if this is the case, please ensure your contact details are included with your order.

If you are unsure or need your parcel for a specific date, we recommend speaking to a member of our sales team by calling 01702 547571.

Posted on: 14 December 2018

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