Delivery in the UK
**We are currently offering FREE delivery on standard orders to UK Mainland in Orders over £100**

Carriage Choices

Please note all carriage rates are calculated for you at the checkout.  We will always default your shipment to the lowest possible rate, but remember eligible orders can be upgraded to a faster service if desired, simply select the drop-down menu where the carriage rate is displayed.  All available shipment options for your address & consignment will be displayed in the checkout for you. 

Click & Collect is available from our warehouse in Rochford Essex (SS4 1LD). Parcels will be held for 7 days from reservation and payment.  Please ensure your contact details are completed in case we have any queries.

UK Mainland Shipment Rates: 
Service                           Notes  & Restrictions                                                                 delivery Charge  
 Small Post  48 Hour Service - Max Order Value £10 -  Weight Restrictions Apply  £1.95
 Standard Post  48 Hour Service - Max Order value £50  -  Weight restrictions Apply  £2.95
 Next Day Delivery   Order by 3pm For Next Day Service (Excludes Weekends & Bank Holidays)  £5.95
 Free Delivery  FREE Delivery on Standard UK Mainland Orders over £100 (1-2 Day Service)  £0.00
 A.M Express  Order by 3pm For Next Day Pre Midday Service (Excludes Weekends & Bank Holidays)  £15.00 (Per Box)
 Pallet Shipments  Look Out For The Pallet Symbol to Indicate Pallet Shipments on Heavy Products  £20.00
 Delivery Exceptions   Look Out For The Lorry Symbol.  This Will Indicate a Quote is Required  £ TBA
 Click & Collect Parcels will normally be ready within 2 hours and can be collected during our opening hours.   FREE

UK Non Mainland Shipment Rates: Please note UK Non Mainland areas are set by our courier providers and include Scottish Highlands, Scottish Isles, Isle of Wight, Isle Of Man & Northern Ireland. 

Service                           Notes  & Restrictions                                                                 Delivery Charge  
 Small Post  48 Hour Service - Max Order Value £10 -  Weight Restrictions Apply  £1.95
 Standard Post  48 Hour Service - Max Order value £50  -  Weight restrictions Apply  £2.95
 Parcel Delivery  2-3 Day Service  £15.00
 Pallet & Large Shipments  Indicated By Pallet or Lorry Symbol.  A Quote Will Be Required                                     £ TBA

Channel Islands / Europe & International Shipment Rates:   
Service                                           Notes  & Restrictions                                                                             Delivery Charge  
 Channel Islands Standard  2-3 Day Service  £20.00
 Europe  Please Contact Us To Obtain The Most Current & Accurate Carriage Rate  £ TBA
 International   Please Contact Us To Obtain The Most Current & Accurate Carriage Rate  £ TBA
 Pallet & Large Shipments   Please Contact Us To Obtain The Most Current & Accurate Carriage Rate  £ TBA

If your delivery area is not indicated or you are a remote area, please do not hesitate to contact us and we will arrange a carriage quotation. If the incorrect carriage is selected you will be notified before your order is processed.  We may be able to offer other services, please contact the sales office for further information. 

Please note: Orders placed after 3pm will not be despatched until the next working day.  "Working Day" refers to Mon-Fri & excludes bank holidays.  We operate from multiple warehouses to give you the widest choice of products.  In some instances this may mean your delivery will take a little longer, this will be indicated on the product.  

Terralec Ltd can not be held responsible for late delivery by the carriers.
Export Delivery
We can deliver to Europe and the rest of the world. Please e-mail or telephone for a quote.
Heavy Items

Heavy and large items such as loudspeakers will be packed on a pallet to avoid damage. Delivery is between 9am and 6pm within 5 working days depending on area.


Terralec Ltd Returns Procedure

Shop with confidence!  Terralec offer a 30 day return policy! 

Any non faulty goods requiring return for refund or exchange should be returned within 30 days of receipt.   Non faulty returned items must be returned in original perfect sale condition with all the original accessories. Including; leads, lamps instructions & packaging. *Exceptions apply

Faulty goods under standard warranty are generally covered for 12 months from date of invoice. We recommend you contact a member of our sales team to check return products before you arrange shipment back to us. 

All packaging must be intact. Please refrain from using gaffa tape, brown tape or staples that may affect the original packaging or product. Please use standard clear tape so as not to damage the outer packaging.

Manufacturers boxes that contain the product must be packed into another outer box with sufficient packaging i.e. Bubble wrap, polystyrene etc. to reduce the risk of damage to both product and packaging.

Any damages that may have occurred due to poor return packaging may result in product not being refunded in full.

Any lighting equipment for return should have its lamps removed and wrapped separately to prevent damage. Customers should be advised that lamps are not covered by warranty.

Any items that take fluid should be fully emptied before being returned.

All return parcels must include paperwork stating; Date of order, Original invoice address & postcode, Return product codes, Contact name, Number and Reason for return.

Refunds will not be issued on consumable items or products at risk of copy such as; lamps, fluids, faders, styli, software, CDs, videos & DVDs unless it can be proved the item was faulty or seals are still intact. If you are unsure if your product falls into this category please contact a member of the sales team.

Goods received damaged should be signed for as "Damaged". Once a parcel has been signed for as received in good condition claims for damage will not be accepted by the company.

All returned goods will be fully examined and tested by our technician. No replacements or refunds will be issued until such testing has been carried out.

Failure to follow the correct returns procedure may result in your items being subject to a handling charge or refund being refused.

This does not affect your statutory rights.

*Please note that the 30 day return policy applies to consumer orders only (B2C) on standard products and not business customers (B2B) or bespoke & specialist items. 
Details can be found in our terms & conditions, if you are not sure please contact us. 

You can download a copy returns form and address label by clicking the link below:

Download Returns Form